Forum Discussion
Timeouts, not working but on status Page it's showing all resolved and UP..
Hi everyone,
Earlier today, we had a login disruption incident that has since been resolved by our dedicated team. To ensure optimal performance, please clear your AccountRight cache or your browser cache.
If you are still experiencing timeouts, please reach out to our support team directly. This will help us collect information on how many users are affected and provide further assistance. Sorry for the inconvenience caused, and thank you for your patience and understanding.
Cheers,
Princess
- Hamishjam2 months agoContributing User
Unsure how clearing out a local cache would have any impact on a third-party API call? This is clearly in relation to the performance of the API which is at best, terrible. Need some answers on why certain calls are so slow or timing out. One of the main issues we have noticed is that any query that involves text search of a field such as a customer PO on an Order GetRange call has terrible performance. Perhaps an index issue with the MYOB datastore?
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.