MYOB API Speed / Slowness

Hi All,

Our product integrates with the MYOB AccountRight API in order to enable the automatic creation and updating of Quotes/Orders/Invoices.

Essentially, customers create and manage their Quotes/Orders/Invoices inside our SaaS platform, which then updates MYOB.

We experience considerable slowness when creating/updating orders via the API. This slowness is also entirely disproportionate to the size of the call (I.e. an order with 1 line item may take 30-60 seconds to create/get a response back from the API, while the next order with 10 line items may take 5 seconds).

We also experience frequent Gateway timeouts when sending calls.

Is this common? Is the API generally this slow for basic calls like order creation/updates?

Our other accounting package integrations, such as QuickBooks, see almost instantaneous responses when dealing with their APIs.

We're at the point where we're considering recommending new customers coming onboard switch from MYOB to QBO or Xero, as we receive a lot of backlash on the slowness of the integration.

Any thoughts on what's causing this, or what can be done?

Thanks,

Paul