I am using the latest version of Google Chrome, but MYOB is painfully slow - it's like I have gone back to dial-up speed. I also keep getting an error message when I am trying to upload documents to the in-tray. This is the message I am getting:
Something went wrong. Please try again or refresh the browser.
I refresh the browser but nothing happens.
There is nothing wrong with our wifi speed as all other websites work fine.
Can you please help.
Hi Rocky8,
I hear you—dealing with slow performance and error messages can be really a hassle. To address the slowness and the error you're getting, please clear your browser cache or try a different browser. If none of these work, please let us know so we can further investigate the problem.
Cheers,
Princess
I have tried all of the above - numerous times and still no change.
Thank you
Hi Rocky8,
It seems the cache isn't the cause of the latency as it's still persisting. Upon checking, there are no ongoing issues related to what you described. I recommend using a different computer and/or internet service as it may be linked to your PC or internet connection.
Let us know if you need any further assistance.
Regards,
Genreve
Hi, MYOB is very slow and 'retry' keeps popping up. Is this due to a recent update?
It takes a long time to load MYOB windows. Please advise if there's going to be an update coming up to fix this.
I tried refreshing a few times and then it says not responding. After waiting a few minutes, then it loads up slowly. This happens a few times every hour. Please assist.
Hi Brindly,
Currently, there are no widespread reports of slow performance or login errors affecting MYOB. I’ve run a fix on your file, which should resolve the issue, and you should find that it works much more smoothly now. Please clear your browser cache and try logging in again. If the problem continues, please reach out to our support team. You can reach them on live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
Cheers,
Princess
