Hi
Ever since we were uprgaded to the latest version of essentials it is like we have gone back to dial up speed.
I have tried different browers and this has made no difference. Very time consuming - could you please advise.
Thank you
Hi, Rocky8
Thanks for your post, and welcome to the MYOB Community Forum.
We are sorry to hear about your experience. Regarding your concern, generally, slow-running Essentials can happen due to a corrupt browser cache and if lots of transactions are being loaded at once. Therefore, our first recommendation would be to clear the browser cache to ensure there is no such interference. Clearing them fixes certain problems, like a website loading slowly, and helps your device run optimally.
Please let us know how it goes on your end or if you require any further assistance.
Best regards,
Doreen
Hi Doreen
We have done this several times to no avail.
The old version used to work fine, it's a shame we didn't have an option to keep using it.
Thank you
Hi, Rocky8
Thanks for updating us.
It is also worth checking for updates on your computer. Keeping your system up-to-date is key to ensuring a smooth experience with your subscription. If you are using Windows, kindly follow the steps below to check for any updates:
If you are using MAC, please refer to the steps below:
Lastly, ensure that your internet connection is stable. Save any important work before initiating updates, and then restart your computer after installing updates.
If you encounter any issues or have questions during this process, please feel free to reach out to us.
Best regards,
Doreen
