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Klea's avatar
Klea
Contributing Cover User
6 years ago

On MYOB2019.2 - Experiencing frequent timeout errors within MYOB itself and API connected by a 3rd party also timing out.

On MYOB2019.2 - Experiencing frequent timeout errors within MYOB itself and API connected by a 3rd party also timing out.
AliK607's avatar
AliK607
MYOB Staff
6 years ago

Hello Klea ,

Just a quick update on this matter, we have just been advised of an outage affecting certain clients with timeout errors, this is currently being looked at by our incident team.

 

We are investigating server that is experiencing some performance issues when using their company files. 

Impact: AU & NZ clients

Workaround: Clients can download file and use it locally or wait up to 30min and try again

“We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible. Thanks for your patience.”

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