Forum Discussion

MikeG1's avatar
MikeG1
MYOB Moderator
11 days ago

Developer Communication - Issues Authenticating 3rd Party access to MYOB customer’s ledgers.

Hi everyone, Many are aware of this already, but I have a thorough update that includes some good news for those with IE 10 & 11. I also want to make this as a standalone post to make it easy for ...
eJulia's avatar
eJulia
Trusted Partner
4 days ago

Do you not have a change management process?

 

I an somewhat horrified that you have not:

  1. Realised that most developers do not update their systems just to keep them fashionably up to date, too busy reacting to basic business functionality requirements
  2. Announced this change well ahead so we could prepare for it
  3. Supplied sample code, also well ahead, to assist in that preparation
  4. Backed this change out, with suitable apologies, when the scale of the problem emerged

 

You give the impression that you think it is just a matter of someone (end users?) upgrading their browser but in fact it is a matter of rebuilding a Windows application to use a completely different set of browser classes, with different, non-equivalent properties and methods. It all has to happen within the software and the classes it uses. Replacing IE with Edge on the outside does nothing to solve the problem.

 

Most people selling Windows software, like us and many of your add-in developers, would need to go through a process of:

1. Modifying code and testing it

2. Regression testing to ensure that the changes did not break something else

3. Updating the deployment package to ensure all the necessary addins get in

4. Testing the build install package

5. Updating to a web site

6. Notifying end users that they really do need to upgrade

 

This does not happen over a weekend. Also finding out that it needs to be addressed because one of our users raised the issue with us, probably about a week after you did it does not help.

 

We cannot take on new users so no new customers, no license sales until this is fixed.

  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    4 days ago

    Well said eJulia . Another point to make is that not all developers use dotnet (strange but true...), so in our case we cannot benefit from the amazingly generous contributions of other dotnet devs. 

    I have a theory (based on the new access code starting "ory_") that MYOB has taken on an "IAM" program from www.ory.sh, to handle the authorisation part of the API. Possibly it was expected (or the advice was) that the change would be transparent to all add-on programs. I await confirmation.