Forum Discussion

Ranqx's avatar
Ranqx
4 years ago

The Company File version is not supported

calling account right company api, and received following error message.   GET https://ar1.api.myob.com/accountright/xxxxxxxxxxxx/Company, resulted in a `404 Not Found` response: {  "Message": "The...
Hannah_B's avatar
Hannah_B
MYOB Moderator
4 years ago

Hi Ranqx , 

 

Thank you for reaching out, We have recently started to decommission AccountRight 2020.2. If you are still using this version you would need to upgrade to the latest version. Please see our downloads page to download and install the latest version of AccountRight.

 

If you already have the latest version installed or a version higher than 2020.2 what I recommend is to uninstall AccountRight and the API installer and sometimes AccountRight can upgrade to the latest version but the API installer does not, this then causes the miss-match between the two versions. 

 

I hope this helps, 

  • IanP's avatar
    IanP
    Experienced User
    4 years ago

    We have been unable to update our API on our W10 server now for 6 months.  Each upgrade goes OK until we come to the API part which invariably fails.

     

    Now when I try to access the API it is failing with the message

    "The Company File version is not supported."

     

    I have attached an error log file from 2020-08-22 which displays the issue.

     

    I cannot find any way to uninstal the |other version" of the api which according to the messages is blocking our ability to instal the newer version of the api.

     

    This forum won't let me supply the .txt log file (??????  yet another buggy MYOB product ????)

     

    Here is the log file cut and pasted.

     

    Message Box
    MYOB AccountRight API Setup
    There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
    OK

    Setup Failed.
    One or more issues caused the setup to fail. Please fix the issues and then retyr setup. For more information see the log file.
    0x80070643 - Fata error during installation
    Close

     


    [3BEC:27A8][2020-08-22T12:50:06]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\ProgramData\Package Cache\{a8febe2a-695c-4045-91a5-9bd53d983ddb}\MYOB.AccountRight.API.Bootstrapper.exe
    [3BEC:27A8][2020-08-22T12:50:06]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{a8febe2a-695c-4045-91a5-9bd53d983ddb}\MYOB.AccountRight.API.Bootstrapper.exe" -burn.filehandle.attached=612 -burn.filehandle.self=624 /uninstall'
    [3BEC:27A8][2020-08-22T12:50:06]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822125006.log'
    [3BEC:27A8][2020-08-22T12:50:07]i000: Setting string variable 'WixBundleManufacturer' to value 'MYOB Technology Pty. Ltd.'
    [3BEC:336C][2020-08-22T12:50:07]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
    [3BEC:336C][2020-08-22T12:50:07]i000: Setting version variable 'WixBundleFileVersion' to value '2.23.9038.0'
    [3BEC:27A8][2020-08-22T12:50:07]i100: Detect begin, 2 packages
    [3BEC:27A8][2020-08-22T12:50:07]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
    [3BEC:27A8][2020-08-22T12:50:07]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
    [3BEC:27A8][2020-08-22T12:50:07]i101: Detected package: NetFx45Web, state: Present, cached: None
    [3BEC:27A8][2020-08-22T12:50:07]i101: Detected package: MYOB.AccountRight.API.Installer.msi, state: Present, cached: Complete
    [3BEC:27A8][2020-08-22T12:50:07]i104: Detected package: MYOB.AccountRight.API.Installer.msi, feature: ProductFeature, state: Local
    [3BEC:27A8][2020-08-22T12:50:07]i199: Detect complete, result: 0x0
    [3BEC:27A8][2020-08-22T12:50:10]i200: Plan begin, 2 packages, action: Uninstall
    [3BEC:27A8][2020-08-22T12:50:10]i204: Plan 1 msi features for package: MYOB.AccountRight.API.Installer.msi
    [3BEC:27A8][2020-08-22T12:50:10]i203: Planned feature: ProductFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
    [3BEC:27A8][2020-08-22T12:50:10]i000: Setting string variable 'WixBundleRollbackLog_MYOB.AccountRight.API.Installer.msi' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822125006_000_MYOB.AccountRight.API.Installer.msi_rollback.log'
    [3BEC:27A8][2020-08-22T12:50:10]i000: Setting string variable 'WixBundleLog_MYOB.AccountRight.API.Installer.msi' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822125006_000_MYOB.AccountRight.API.Installer.msi.log'
    [3BEC:27A8][2020-08-22T12:50:10]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
    [3BEC:27A8][2020-08-22T12:50:10]i201: Planned package: MYOB.AccountRight.API.Installer.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
    [3BEC:27A8][2020-08-22T12:50:10]i201: Planned package: NetFx45Web, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [3BEC:27A8][2020-08-22T12:50:10]i299: Plan complete, result: 0x0
    [3BEC:27A8][2020-08-22T12:50:10]i300: Apply begin
    [3BEC:27A8][2020-08-22T12:50:10]i010: Launching elevated engine process.
    [3BEC:27A8][2020-08-22T12:50:10]i011: Launched elevated engine process.
    [3BEC:27A8][2020-08-22T12:50:10]i012: Connected to elevated engine.
    [2AD8:397C][2020-08-22T12:50:10]i358: Pausing automatic updates.
    [2AD8:397C][2020-08-22T12:50:10]i359: Paused automatic updates.
    [2AD8:397C][2020-08-22T12:50:10]i360: Creating a system restore point.
    [2AD8:397C][2020-08-22T12:50:21]i361: Created a system restore point.
    [2AD8:397C][2020-08-22T12:50:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a8febe2a-695c-4045-91a5-9bd53d983ddb}, resume: Active, restart initiated: No, disable resume: No
    [2AD8:397C][2020-08-22T12:50:21]i326: Removed dependency: {a8febe2a-695c-4045-91a5-9bd53d983ddb} on package provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, package MYOB.AccountRight.API.Installer.msi
    [2AD8:397C][2020-08-22T12:50:21]i329: Removed package dependency provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, package: MYOB.AccountRight.API.Installer.msi
    [2AD8:397C][2020-08-22T12:50:21]i301: Applying execute package: MYOB.AccountRight.API.Installer.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" ACCEPTEULA="1"'
    [2AD8:397C][2020-08-22T12:50:36]e000: Error 0x80070643: Failed to uninstall MSI package.
    [2AD8:397C][2020-08-22T12:50:36]e000: Error 0x80070643: Failed to execute MSI package.
    [3BEC:27A8][2020-08-22T12:50:36]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [3BEC:27A8][2020-08-22T12:50:36]i319: Applied execute package: MYOB.AccountRight.API.Installer.msi, result: 0x80070643, restart: None
    [3BEC:27A8][2020-08-22T12:50:36]e000: Error 0x80070643: Failed to execute MSI package.
    [2AD8:397C][2020-08-22T12:50:36]i318: Skipped rollback of package: MYOB.AccountRight.API.Installer.msi, action: Install, already: Present
    [3BEC:27A8][2020-08-22T12:50:36]i319: Applied rollback package: MYOB.AccountRight.API.Installer.msi, result: 0x0, restart: None
    [2AD8:397C][2020-08-22T12:50:36]i323: Registering package dependency provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, version: 2.23.9038, package: MYOB.AccountRight.API.Installer.msi
    [2AD8:397C][2020-08-22T12:50:36]i325: Registering dependency: {a8febe2a-695c-4045-91a5-9bd53d983ddb} on package provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, package: MYOB.AccountRight.API.Installer.msi
    [2AD8:397C][2020-08-22T12:50:36]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a8febe2a-695c-4045-91a5-9bd53d983ddb}, resume: ARP, restart: None, disable resume: No
    [2AD8:397C][2020-08-22T12:50:36]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a8febe2a-695c-4045-91a5-9bd53d983ddb}, resume: ARP, restart initiated: No, disable resume: No
    [3BEC:27A8][2020-08-22T12:50:36]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No


    [1814:2EA4][2020-08-22T13:02:04]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\ProgramData\Package Cache\{a8febe2a-695c-4045-91a5-9bd53d983ddb}\MYOB.AccountRight.API.Bootstrapper.exe
    [1814:2EA4][2020-08-22T13:02:04]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{a8febe2a-695c-4045-91a5-9bd53d983ddb}\MYOB.AccountRight.API.Bootstrapper.exe" -burn.filehandle.attached=584 -burn.filehandle.self=596 /uninstall'
    [1814:2EA4][2020-08-22T13:02:04]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822130204.log'
    [1814:2EA4][2020-08-22T13:02:04]i000: Setting string variable 'WixBundleManufacturer' to value 'MYOB Technology Pty. Ltd.'
    [1814:2D0C][2020-08-22T13:02:07]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
    [1814:2D0C][2020-08-22T13:02:07]i000: Setting version variable 'WixBundleFileVersion' to value '2.23.9038.0'
    [1814:2EA4][2020-08-22T13:02:07]i100: Detect begin, 2 packages
    [1814:2EA4][2020-08-22T13:02:07]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
    [1814:2EA4][2020-08-22T13:02:07]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
    [1814:2EA4][2020-08-22T13:02:08]i101: Detected package: NetFx45Web, state: Present, cached: None
    [1814:2EA4][2020-08-22T13:02:08]i101: Detected package: MYOB.AccountRight.API.Installer.msi, state: Present, cached: Complete
    [1814:2EA4][2020-08-22T13:02:08]i104: Detected package: MYOB.AccountRight.API.Installer.msi, feature: ProductFeature, state: Local
    [1814:2EA4][2020-08-22T13:02:08]i199: Detect complete, result: 0x0
    [1814:2EA4][2020-08-22T13:02:13]i200: Plan begin, 2 packages, action: Uninstall
    [1814:2EA4][2020-08-22T13:02:13]i204: Plan 1 msi features for package: MYOB.AccountRight.API.Installer.msi
    [1814:2EA4][2020-08-22T13:02:13]i203: Planned feature: ProductFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
    [1814:2EA4][2020-08-22T13:02:13]i000: Setting string variable 'WixBundleRollbackLog_MYOB.AccountRight.API.Installer.msi' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822130204_000_MYOB.AccountRight.API.Installer.msi_rollback.log'
    [1814:2EA4][2020-08-22T13:02:13]i000: Setting string variable 'WixBundleLog_MYOB.AccountRight.API.Installer.msi' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822130204_000_MYOB.AccountRight.API.Installer.msi.log'
    [1814:2EA4][2020-08-22T13:02:13]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
    [1814:2EA4][2020-08-22T13:02:13]i201: Planned package: MYOB.AccountRight.API.Installer.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
    [1814:2EA4][2020-08-22T13:02:13]i201: Planned package: NetFx45Web, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [1814:2EA4][2020-08-22T13:02:13]i299: Plan complete, result: 0x0
    [1814:2EA4][2020-08-22T13:02:13]i300: Apply begin
    [1814:2EA4][2020-08-22T13:02:13]i010: Launching elevated engine process.
    [1814:2EA4][2020-08-22T13:02:13]i011: Launched elevated engine process.
    [1814:2EA4][2020-08-22T13:02:13]i012: Connected to elevated engine.
    [2248:2090][2020-08-22T13:02:13]i358: Pausing automatic updates.
    [2248:2090][2020-08-22T13:02:13]i359: Paused automatic updates.
    [2248:2090][2020-08-22T13:02:13]i360: Creating a system restore point.
    [2248:2090][2020-08-22T13:02:40]i361: Created a system restore point.
    [2248:2090][2020-08-22T13:02:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a8febe2a-695c-4045-91a5-9bd53d983ddb}, resume: Active, restart initiated: No, disable resume: No
    [2248:2090][2020-08-22T13:02:40]i326: Removed dependency: {a8febe2a-695c-4045-91a5-9bd53d983ddb} on package provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, package MYOB.AccountRight.API.Installer.msi
    [2248:2090][2020-08-22T13:02:40]i329: Removed package dependency provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, package: MYOB.AccountRight.API.Installer.msi
    [2248:2090][2020-08-22T13:02:40]i301: Applying execute package: MYOB.AccountRight.API.Installer.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" ACCEPTEULA="1"'
    [2248:2090][2020-08-22T13:03:09]e000: Error 0x80070643: Failed to uninstall MSI package.
    [2248:2090][2020-08-22T13:03:09]e000: Error 0x80070643: Failed to execute MSI package.
    [1814:2EA4][2020-08-22T13:03:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [1814:2EA4][2020-08-22T13:03:09]i319: Applied execute package: MYOB.AccountRight.API.Installer.msi, result: 0x80070643, restart: None
    [1814:2EA4][2020-08-22T13:03:09]e000: Error 0x80070643: Failed to execute MSI package.
    [2248:2090][2020-08-22T13:03:09]i318: Skipped rollback of package: MYOB.AccountRight.API.Installer.msi, action: Install, already: Present
    [1814:2EA4][2020-08-22T13:03:09]i319: Applied rollback package: MYOB.AccountRight.API.Installer.msi, result: 0x0, restart: None
    [2248:2090][2020-08-22T13:03:09]i323: Registering package dependency provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, version: 2.23.9038, package: MYOB.AccountRight.API.Installer.msi
    [2248:2090][2020-08-22T13:03:09]i325: Registering dependency: {a8febe2a-695c-4045-91a5-9bd53d983ddb} on package provider: {61C824C3-4945-4CE7-9E72-82A09A630543}, package: MYOB.AccountRight.API.Installer.msi
    [2248:2090][2020-08-22T13:03:09]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a8febe2a-695c-4045-91a5-9bd53d983ddb}, resume: ARP, restart: None, disable resume: No
    [2248:2090][2020-08-22T13:03:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a8febe2a-695c-4045-91a5-9bd53d983ddb}, resume: ARP, restart initiated: No, disable resume: No
    [1814:2EA4][2020-08-22T13:03:09]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No


    Installing 2020.1 SE
    Main program went OK.
    The came to MYOB API

    MYOB AccountRight API Setup

    MYOB API

    SETUP FAILED
    One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more nformation see the log file.

    0x80070666 - Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existng version of this product, use Add/Remove Programs on the Control Panel.

    Close

    [0C18:28AC][2020-08-22T13:33:32]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18363: Service Pack 0), path: C:\Windows\Temp\{39A11756-DEC1-4FA6-840B-27576B97C56B}\.cr\MYOB.AccountRight.API.Bootstrapper.exe
    [0C18:28AC][2020-08-22T13:33:32]i009: Command Line: '"-burn.clean.room=C:\Program Files (x86)\MYOB\AccountRight\API_Installer\MYOB.AccountRight.API.Bootstrapper.exe" -burn.filehandle.attached=616 -burn.filehandle.self=624'
    [0C18:28AC][2020-08-22T13:33:32]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Program Files (x86)\MYOB\AccountRight\API_Installer\MYOB.AccountRight.API.Bootstrapper.exe'
    [0C18:28AC][2020-08-22T13:33:32]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Program Files (x86)\MYOB\AccountRight\API_Installer\'
    [0C18:28AC][2020-08-22T13:33:32]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Owner\AppData\Local\Temp\MYOB_AccountRight_API_20200822133332.log'
    [0C18:28AC][2020-08-22T13:33:32]i000: Setting string variable 'WixBundleName' to value 'MYOB AccountRight API'
    [0C18:28AC][2020-08-22T13:33:32]i000: Setting string variable 'WixBundleManufacturer' to value 'MYOB Technology Pty. Ltd.'
    [0C18:2FFC][2020-08-22T13:33:32]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
    [0C18:2FFC][2020-08-22T13:33:32]i000: Setting version variable 'WixBundleFileVersion' to value '2.23.5508.0'
    [0C18:28AC][2020-08-22T13:33:32]i100: Detect begin, 2 packages
    [0C18:28AC][2020-08-22T13:33:32]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
    [0C18:28AC][2020-08-22T13:33:32]i102: Detected related bundle: {a8febe2a-695c-4045-91a5-9bd53d983ddb}, type: Upgrade, scope: PerMachine, version: 2.23.9038.0, operation: Downgrade
    [0C18:28AC][2020-08-22T13:33:32]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
    [0C18:28AC][2020-08-22T13:33:32]i103: Detected related package: {61C824C3-4945-4CE7-9E72-82A09A630543}, scope: PerMachine, version: 2.23.9038.0, language: 0 operation: Downgrade
    [0C18:28AC][2020-08-22T13:33:32]i101: Detected package: NetFx45Web, state: Present, cached: None
    [0C18:28AC][2020-08-22T13:33:32]i101: Detected package: MYOB.AccountRight.API.Installer.msi, state: Obsolete, cached: None
    [0C18:28AC][2020-08-22T13:33:32]i104: Detected package: MYOB.AccountRight.API.Installer.msi, feature: ProductFeature, state: Absent
    [0C18:28AC][2020-08-22T13:33:32]i199: Detect complete, result: 0x0
    [0C18:2FFC][2020-08-22T13:33:40]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
    [0C18:2FFC][2020-08-22T13:33:40]e000: Error 0x80070666: Cannot install a product when a newer version is installed.


    Reinstall 2020.2 SE
    at the end
    MYOB AccountRight API Setup
    MYOB API
    Modify setup

    [Unintsal] [Close]

    If I select [Uninstal] get the same unable to do the installation messages shown above.

     

    • IanP's avatar
      IanP
      Experienced User
      4 years ago

      I found a way to get the wrong version API to uninstall.  It appears there was a 'fixable' problem in the registry.

       

      I down loaded and ran the Micorsoft  fix Uninstall and Instal problems tooll

       

      https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

       

      My AR 2020.2 API had failed to uninstall and the subsequent "upgardes" to 2020.3 and 2020.4 had failed to install as a result, because the automated uninstall failed in each case.

       

      The Microst Tool scanned the registry and did some magic, after which it was possible to uninstall the errant API and install the current one

    • The_Doc's avatar
      The_Doc
      Ultimate Cover User
      4 years ago

      Hi IanP 

       

      Hi Ian - I replied to your private message and just as I posted - MYOB turned provate messaging off - luckily I kept a copy before it crashed my message.

      As MYOB have suspended private messaging - can you email me direct hhg@raptorbusinessservices.com.au and I will send my reply I wrote at length.

       

      The Doc

      • The_Doc's avatar
        The_Doc
        Ultimate Cover User
        4 years ago

        Hi Ian

         

        Tried to reply your info@ email - bounces from 2 different servers - fatal error.

         

        The Doc

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