Duplicate subscription being charged
HI there i cant see a billing section to where this should be posted, i tried to call and got bounced around and gave up. We get charged 2 x Live Premier subscriptions but only have 2 company fil...
Forum Discussion
I have been receiving duplicate charges for past few months and cannot contact a MYOB representative to resolve!
The customer service with MYOB used to be great. Not anymore!
Thank you
I was not able to get anywhere with phone/forum or chat or whatever over many months.
I had to call my accountant and he had someone in MYOB VIP support that was able to look in to it and resolve it. This chat and community is hopeless for this instance.
This man was a Strategic SME Specialist from MYOB. Resolved for me now
Hi Tandem,
Over the past three months, we've been making sure to answer calls and respond to live chats within the first three minutes. It's a shame this wasn't your experience. However, I'm happy to hear that a Strategic SME Specialist was able to resolve your issue. If you ever need any help in the future, you can directly reach out to our support team at 1300 555 123 (AU). You can also reach them on live chat via the virtual assistant MOCA or raise a support ticket via myaccount.myob.com.
Cheers,
Princess
