Issue - Duplicate Superannuation Payment in MYOB
Good afternoon,
On 21/01/2025, I processed the superannuation payment for December. Unfortunately, due to an issue with my phone, I didn't receive the verification code to fully authorise the payment, so it remained pending in the "Manage Payments Pending" section.
On 30/01/2025, my phone worked properly, and I received the code to authorise the payment, so it was successfully processed.
The issue now is that MYOB has recorded the payment twice: once on 21/01/2025, and again in the Bank Feed section with the date 30/01/2025. I'm unsure how to match this pending transaction, as it is causing a duplication of the superannuation payment, which is affecting my ability to reconcile the account.
Could you please advise how to proceed to avoid the duplication of the super payment in MYOB?
Thank you for your assistance.
Paula.
