Forum Discussion

Rebecca711's avatar
Rebecca711
Experienced User
3 months ago

AccountRight User - deleting payment - URGENT

I have a payment that was incorrect receipted and want to delete it.  I have removed the bank deposit and have all the rights to delete.  Payment/ Receipt is greyed out and need this fixed as holding...
Rebecca711's avatar
Rebecca711
Experienced User

Hi Genreve, as I stated in above request.  All of your suggestions have been tried prior to asking for assistance.

 

Would like support asap.  Thank you

 

Haulage's avatar
Haulage
Contributing Cover User
2 months ago

Hi Rebecca, I had the same issue today ( as well as not being able to create bills from the InTray) but I went to the online version and managed to delete the duplicated bill. Give that a try as I can see that MYOB has made any suggestions.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

     Hi Rebecca711,

     

    If you need immediate assistance, the Community Forum isn't the best place to get support. Instead, you should create a support ticket from the MyAccount window or use MOCA to get routed to Live Chat support.

     

    For any other help that doesn't require urgent attention, feel free to create a new thread in the forum.

     

    Thanks,
    Genreve

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