Hi Kristykyeema1
Before we go through those steps, can you please apply the following and let me know how you go on:
- Check Last Reconciled date on Reconcile Accounts window.
- Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
- Select Advanced Filters
- Select Individual bank account > OK
- Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
- Click on Statement Date to see all statement dates
If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
- Go to Banking > Reconcile Accounts
- Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
- Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
- Press the Reconcile button. This should then allow you undo the 'fake' reconciliation and any other future dated transactions and the calculated balance should then appear correctly.
