Forum Discussion

Kate_Nott's avatar
Kate_Nott
Partner
2 years ago
Solved

Attachments in Web browser not visible in desktop version

Can someone please advise why when an attachment has been uploaded to the In tray and attached to a transaction via the web browser version that those attachments cannot be seen in the desktop online...
  • Hannah_V's avatar
    Hannah_V
    2 years ago

    Hi, Kate_Nott thank you for reaching out in Community Forum!

     

    To my understanding, when you are trying to upload an attachment in your In tray using the web browser, it is not reflecting in your software, right?

    How about when you try it using the software and then checked if it will sync to your web browser? 

     

    Upon checking my resources here, there is no incident recorded about this specific issue, there might be a delay on your software and web browser that's why it is not syncing.

     

    Please let me know how you get on this.

     

    Regards

    Hannah

Hannah_V's avatar
Hannah_V
MYOB Moderator

Hi, Kate_Nott thank you for reaching out in Community Forum!

 

To my understanding, when you are trying to upload an attachment in your In tray using the web browser, it is not reflecting in your software, right?

How about when you try it using the software and then checked if it will sync to your web browser? 

 

Upon checking my resources here, there is no incident recorded about this specific issue, there might be a delay on your software and web browser that's why it is not syncing.

 

Please let me know how you get on this.

 

Regards

Hannah

marcandrew's avatar
marcandrew
User
11 months ago

Hi Hannah_V,

Just wondering if there are any updates on when this issue will be resolved? Attachments added in the web version of MYOB are not reflected in the desktop version.