Hi Layman,
Thank you for your post and your patience in waiting for a response.
Welcome to the Community forum!
Kindly share a screenshot of the affected account from the account list window for us to replicate and identify the cause of the issue. Additionally, generating an account transactions report and capturing a screenshot of all the accounts within that report would be greatly beneficial. Could you also verify in which reports or sections this account appears?
Our Help article, Accounts Reports, has detailed information for all the lists of reports that you might want to check.
On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com.
Please feel free to reach out if you require further assistance.
Cheers,
Princess
