Forum Discussion

it_awaste's avatar
it_awaste
Experienced User
3 years ago

Bank Accounts are not showing in the dropdown list of the Bank Feeds window

When I click the Bank Feeds, it only shows the loading icon on the cursor and everything is greyed out. The registered bank accounts are not showing in the Bank Account dropdown list next to the Get ...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi it_awaste 

     

    Time out errors when opening the Bank feeds window can be caused by a high number of bank transactions stored in the file. I'll be happy to have a look into this for you if you can send me the serial number in a private message.

     

    LRBooks61 thanks for helping on this one Lisa, we always appreciate it.

     

    *Update: resolved in private message by applying the timeout extender

LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

I see you are still having problems with this

have you gone into the manage bank accounts screen? This is where it says that bank feeds are ready.

Once the bank feed is ready you need to allocate the general ledger account in myob that you want to associate with that bank account . there is a drop down box to select the appropriate account

 

Your screen shot didn't come through sorry

 

Lisa

  • it_awaste's avatar
    it_awaste
    Experienced User
    3 years ago

    Hi, thank you for the reply. Yes I have gone into the manage bank accounts screen and it says "Bank feed ready". May I know where I can find the general ledger account screen? And how can I allocate them?

     

    Thank you!

     

     

    • LRBooks61's avatar
      LRBooks61
      Ultimate Cover User
      3 years ago

      Hi

      in the manage bank feeds screen you will see under bank accounts

      financial institution 

      account name

      BSB

      Account

      Associatied account - there is a drop down arrow here to select the gl code of the bank account in myob usually 1-1110 the main bank account

      name

      status

       

      Once you associate the gl account your transactions will load. Be aware that they will load from the date the bank feed was applied for

       

      hope that finally solves your problem

       

      Lisa

      • it_awaste's avatar
        it_awaste
        Experienced User
        3 years ago

        Hi,

         

        Thank you for your reply. But our bank accounts are already associated and it says in the Status column "Bank feed ready" but the "Bank Feeds" screen is still greyed out and not loading the bank accounts in the dropdown selection, it is just greyed out. Is there a reason why the "Bank Feeds" window does not show the bank accounts in the dropdown listing and the window itself is just greyed out? We haven't loaded the bank feeds now for 2 months.

        Please see the screenshot below:

         

         

         

        Thank you!

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