Bank deposit date incorrect

Question

Doing my bank reconciliation and finding it a bit of a nightmare. For some reason the bank deposits, from undeposited funds are all dated incorrectly, what's going on? The undeposited funds from say 1/9/23 (all entered correctly into the undeposited funds screen) are showing on the bank statement dated 30/8/23. I don't even know how that can happen, normally if you type 30/8/23 only transactions prior to or on that date show up. I have transacted these correctly but they have shifted date, any idea how to fix it? Do I need to delete and redo all my bank deposits? Is the same error just going to happen again?

genreve_s · Answer

Hi DMCH,&nbsp;
&nbsp;
Thanks for posting your concern in the forum.
&nbsp;
I'm sorry to hear about the deposit transaction dates being incorrect. The application does not automatically change any information without any human input. I would suggest checking the Journal Security Audit report to see more information regarding any changes in any transactions (if there are any).&nbsp;
&nbsp;
Unfortunately, there is no option to edit the dates of these transactions. We need to delete and re-record the bank deposits to correct the date values.&nbsp;
&nbsp;
In the meantime, let us know if you require any further assistance.
&nbsp;
Cheers,
Genreve

dmch · Answer

I do not know how it is possible that this has occurred.&nbsp; When creating a bank deposit you cannot select transactions after the date of deposit, the undeposited funds screen only shows the funds up to the date entered as the banking date, this indicates that either the data has been corrupted or the program is not functioning properly.&nbsp; I will do as suggested but I am unsure how that will resolve the problem as I do not believe it could have been a human processing error.

genreve_s · Answer

Hi DMCH,&nbsp;
&nbsp;
Thank you for your response.&nbsp;
&nbsp;
I understand how you feel about this situation. This is exactly the reason why developers have created the Journal Security Audit report, so users can keep track of how and when transactions are recorded in the system.&nbsp;
&nbsp;
For the prepare bank deposits window, the application only allows you to include the transactions until the date of the bank deposit by design. In my understanding, you can't deposit the payments you haven't received yet. If you received the payment on an earlier date, those payment transactions would need to be recorded with the date the payment was received.&nbsp;
&nbsp;
Let us know if you require any further help.&nbsp;
&nbsp;
Thanks,
Genreve

dmch · Answer

Genreve&nbsp;I understand and am more than aware 'the application only allows you to include the transactions until the date of the bank deposit by design' the problem is that I can see clearly see that the deposit date is 30/8/2023 but the transactions within it are all dated 1/9/23 - this should have been the deposit date and could only be the date that was entered.&nbsp; The Journal Security Audit report shows that I entered the transaction, I know that I entered it as no other staff have access to the bank account.&nbsp; I know that I entered the transaction correctly and I know that something has gone wrong.&nbsp; There are several bank deposit transactions entered on the same date that have been 'recorded' by the software incorrectly.&nbsp; It may be that I am the only one who has reported this issue and I am reluctant to send any screen shots to show you what I am talking about but know 100% that something has gone wrong and it is not a user error.&nbsp; It is not possible for me to enter 30/8/23 and have transaction from 1/9/23 show in the undeposited screen.&nbsp; We are both saying the same thing here and yet you continue to direct me to the same answer.I am reluctant to fix all these transactions only to find that the issue continues to occur, however, I have taken a bunch of screen shots, saved the&nbsp;Journal Security Audit report and will make adjustments so as I can accurately reconcile my account and hope that it was just some weird rip in the time continium....

genreve_s · Answer

Hi DMCH,&nbsp;
&nbsp;
Thank you for your response and we appreciate your feedback.&nbsp;
&nbsp;
I understand that there are instances when we can't explain what caused certain issues in the application. I apologize if I made you feel like I was not providing much help. If you could provide any information and screenshots showing this is an application issue, you can provide it to us for us to raise this with the appropriate team. Any issues detected on the application should be fixed, the more information the team has about the issue the better they can handle fixing it.&nbsp;
&nbsp;
In the meantime, feel free to post again in the forum if you have any other concerns.&nbsp;
&nbsp;
Thanks,Genreve

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Bank deposit date incorrect

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