Bank feed - duplication of account
The bank feed function stopped working with one particular bank account. When I went to reconnect the bank feed via the link in myob, this original account was duplicated with an account that was giv...
Forum Discussion
Hi sallyb,
It looks like the original bank feed connection may not have released properly when you reconnected it, which can leave a duplicate bank feed record behind. That would explain why the duplicate account can’t be deleted and why no transactions are showing for either account.
This usually needs our support team to check and fix the bank feed link on the back end. You can connect with our support team by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
