Forum Discussion

Trish04's avatar
Trish04
4 months ago

Bank Feed Issues

When using AccountRight MYOB via the web portal or my PCB, I always get the same message when attempting to click the Add a Bank feed button.
The resulting page displays a message "Access denied Setting up bank feeds is only available to business owners and administrators".
Note that I am the business owner and administrator on the account and am listed as such in my.myob AccountRight, I am logging on with the same and only registered email address and have always been both the owner and administrator since starting my AccountRight product, since 2007. How do I get Create Bank Feeds to work for me? I have called and spoken with a MYOB consultant and she could not fix it. She raised a case however I have not herd anything back.

I currently have 3 accounts linked using bank feeds that was set up years ago, so it has worked in the past.
Is there a limit to how many accounts i can link to bank feeds?

  • Jemar_C's avatar
    Jemar_C
    Valued User
    4 months ago

    Hi Trish04,

     

    I can see that you are having troubles in setting up bank feeds. In the browser version the Online Admin user can can set up bank feeds. Could you check if you are under the email address you are using to log in with? You might have to get different permission to the file. 

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

  • Trish04's avatar
    Trish04
    4 months ago

    Hi Jem,

     

    Yes, I am listed as the Admin/Owner etc and I am logging in with the same email address.
    I have even used Team Viewer and had an MYOB specialist look at it for me and they stated it seems to be a fault within MYOB system?? Meanwhile I cannot get bank feeds.
    Hopefully someone can look into it at the back end for us.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      4 months ago

      Hi Trish04 , 

       

      I can see how this will pose an issue if it persists showing an error message when you apply for bank feeds. Normally, there is no limit to the number of bank accounts you can register for bank feeds using AccountRight. The error message suggests it to be because of the user access. I recommend checking the user access email address and comparing it to my.myob.com to see if it matches. Additionally, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first with our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

       

      Feel free to post again if you need any other help.

       

      Thanks,
      Genreve

       

  • Mel323's avatar
    Mel323
    3 months ago

    I am getting the same message when trying to add a new bank account to my bank feeds

    (Access denied....)  I have been on hold for over an hour and no one can help me.

    Did you find out how to fix this problem please?

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi Mel323,

      Welcome to the Community Forum! This error usually means the user doesn’t have the right access. Logging in as an administrator should fix it. I’d recommend checking the user’s access to make sure everything is set up correctly.

      Regards,
      Earl

  • sarahb5000's avatar
    sarahb5000
    14 days ago

    Hi I am having the same issue. I have been made an Administrator in MYOB and when I try to set up the Bank Feed it is saying I do not have access as I am not an Administrator. 

    Was a fix posted somewhere for this issue or is it with MYOB to fix???

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      14 days ago

      Hi sarahb5000,

      If you're already logging in as an Administrator of the file and still experiencing the same issue, this may require further assistance on the backend. I recommend reaching out to our support team for more specialized help. You can contact our support team through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

      Regards,
      Earl

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