Forum Discussion

lisagat's avatar
lisagat
Contributing User
11 days ago

Bank feed not working after update

there was an update this morning when i logged on and now the bank feeds are not working.

they say updated but there are transactions from yesterday that are not coming through

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi lisagat,

     

    Looks like the recent update might have caused a temporary issue with the bank feeds. Although the system shows that the feeds are updated, transactions from yesterday are not coming through. This could be due to a delay in data processing. If transactions are still not coming through, it’s best to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They will be able to check this further.

     

     

    Regards,

    Shella