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SullHall's avatar
SullHall
Contributing Cover User
11 months ago
Solved

Bank Feed Request still says processing after more than 10 days

I put in bank feed requests for two accounts several weeks ago and they are still showing the status as processing. Do I need to do anything to progress this? I can't do anything from the bank as it requests a code but I can't get another code from MYOB as I can't revisit those accounts. 

  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi SullHall,

     

    Thanks for posting and I'm sorry to hear about your bank feeds application delay.

     

    I understand this could be confusing if we don't know what's causing the delay. For me to check on this for you, please send me a private message containing the last 4 digits of these bank feeds and your serial number. 

     

    We look forward to your response. 

     

    Cheers, 

    Genreve 

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi SullHall,

     

    Thanks for posting and I'm sorry to hear about your bank feeds application delay.

     

    I understand this could be confusing if we don't know what's causing the delay. For me to check on this for you, please send me a private message containing the last 4 digits of these bank feeds and your serial number. 

     

    We look forward to your response. 

     

    Cheers, 

    Genreve