Forum Discussion

Woodsy4's avatar
Woodsy4
Experienced User
8 months ago

Bank feed still not working

Hi,   I have had an issue for weeks now where the bank feed has been activated and the balance is coming through correctly, but no transactions are coming through.  I have a ticket 0168017 from the...
  • Isaiah_C's avatar
    Isaiah_C
    8 months ago

    Hi Woodsy4,

     

    Thank you for the post. We have relayed the information to our bank feeds team. They are now checking on this and they might send you an email in regard to this issue. Rest assured that we are working on this to resolve it as quickly as possible.

     

     

    Kind regards,

    Sai

Woodsy4's avatar
Woodsy4
Experienced User

Hi Doreen, 

Thanks for looking into this. 

I did send the statements, but was never informed of any issue with the quality of the screenshots.

I have sent them to Princess again via PM.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
8 months ago

Hi Woodsy4,

 

Thank you for the post. We have relayed the information to our bank feeds team. They are now checking on this and they might send you an email in regard to this issue. Rest assured that we are working on this to resolve it as quickly as possible.

 

 

Kind regards,

Sai

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