Forum Discussion

Eliane's avatar
Eliane
Trusted Cover User
8 months ago

Bank Feeds setup - old reconciled transactions

I'm trying to set up Bank Feeds, but it's showing transactions from 2 years ago - these transactions have been reconciled.   How do I start Bank Feeds from the recent unreconciled transactions an...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
8 months ago

Hi Eliane,

 

When you set up bank feeds, it can sometimes pull in old transactions depending on what the bank sends through. Since those older ones are already reconciled, the best thing to do is reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can help remove those old, reconciled transactions for you and make sure your bank feed is starting from the right spot.

 

Regards,

Sai

Eliane's avatar
Eliane
Trusted Cover User
8 months ago

Thanks Isaiah_C​  I have gotten in touch, just waiting to hear back and see if they can help me. Cheers!

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