Forum Discussion

Nad3's avatar
Nad3
Contributing User
2 years ago

Bank Feeds stopped working

We have bank feeds set up on 4 accounts. No transactions come through. When I click on "get bank transactions" it says it updates and there are no transactions found. It appears they havent been work...
Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi Nad3, 

 

Have the bank feeds come through since ? If they haven't can you please confirm which banking institution you're with and confirm the last 4 digits of your product serial number so I can take a look into this. 

  • Nad3's avatar
    Nad3
    Contributing User
    2 years ago

    Hi Melisa

     

    The bank feeds have not come through since. The bank is ANZ and the last 4-digits of the serial number are 6301.

     

    Thank you for your help.

     

    Kind Regards

    Nadine Holmes 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi Nad3, 

       

      Thank you, can you please confirm the date of the last transactions you received. 

      • Nad3's avatar
        Nad3
        Contributing User
        2 years ago

        Hi Melisa

         

        I am new to the organisation and looking at it now I can't see that it has ever worked. It says it is connected to 4 accounts and it says the updates are coming through daily however it is blank and there is no history of any feeds for these 4 accounts but I don't know why.

         

        Kind Regards

        Nadine Holmes