Forum Discussion
Thanks Earl.
One more item i am having trouble with.
The MYOB form has been completed and sent to the bank and I now need to start the bank feeds.
I am in the banking hub and I need to Add a category but it does not show anything (no account found). I have the credit card account set up in my chart of accounts.
Jackie
Hi Cleggtribe,
Nice work getting the bank feed application submitted to the bank! That “no account found” message when you click Add a category usually means the category you’re trying to use is either already linked to another bank feed, or it’s not set up as a bank/credit card account. You'll need to double-check this in your chart of accounts, or you can make that category inactive and set up a fresh one if you need to.
If you’re still not able to link the category after that, you can reach our bank feeds team by starting a live chat through our virtual assistant MOCA, or by submitting a support ticket via My Account, and we can dig into it further for you.
Cheers,
Princess
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