Forum Discussion

Contributing User

2 days ago

Solved

Bank Feeds

After a software update my bank feed does not seem to work or misses transactions which entails extra work to import and reconcile transactions. I tried to update bank feeds this morning it only bought up transactions to 20November. I cannot download any other transactions since that date although there are plenty.

This is not the first time this has happened and it seems to occur after the software has been upgraded. Not being able to use bank feeds considerable detracts from the benefit of using this program.

Is any body aware of a quick fix?

Chris_McComb
23 hours ago
HI
Yes hiding the bank feed transactions you have already process is ok. It sounds like there was a delay at the ANZ end so hopefully it is resolved now. Post again if you experience the same problem

rexmac
Contributing User
2 days ago
Greetings
I bank with ANZ but can offer you an update on my experience. I reviewed the status of the bank feeds and amazingly received an indication that a feed was ready to download .After downloading this file it had the transactions from 20November up to todays date but also had all the transactions that I have missed over the last year ( and which I had already manually entered and reconciled).Accordingly I approved and reconciled the current entries but marked the historical entries as "Hidden" to clear the bank rec screen. I am not sure if this was the correct way to deal with this but it seems to have worked for the moment.
- Chris_McComb
  Experienced Cover User
  23 hours ago
  HI
  Yes hiding the bank feed transactions you have already process is ok. It sounds like there was a delay at the ANZ end so hopefully it is resolved now. Post again if you experience the same problem
  - rexmac
    Contributing User
    42 minutes ago
    Thanks for that will do
    Cheers
ChrisMc
MYOB Staff
2 days ago
We are keen to understand the issue with your bank feeds, could you provide the bank you linked with