Hi
I have old bank feeds that I have hidden back to 2024 showing back up and now they in my reconciliation statement causing it to be unbalanced. I deleted them all in my Bank Rec yesterday which took ages and when I log in again today they are back. What is happening here? and what do I do to get rid of them.
Thankyou.
I have gone to do a bank reconciliation and all of our bank accounts have the same issue. When looking in the ledger all of the entires have now doubled up. If you look in the ledger it shows double entries and you will need to delete the double entry. I have two days ago gone into the Beta version of Accountright to look at it for bank reconciling and I think this is what has caused the issue. I hope this helps you. MYOB you need to fix this asap.
Hi everyone,
Looks like those reconciled accounts are playing a few tricks with older periods. If the transactions you’re seeing are from past reconciliations, you can follow Princess’s steps from this thread:
That usually pulls any “missing” transactions or removes transactions that aren't supposed to appear in the reconcile window, so you can tidy things up and reconcile as normal.
If you’re still seeing the same duplicates after doing that, the best bet is to get our support team to take a closer look. You can raise a ticket from your My Account page, or jump into MOCA, our virtual assistant, and ask to be put through to live chat.
Regards,
Genreve
