Hi all. Wondering if anyone knows anything about a bank file not generating correctly in myob - whenever I try to input a file it comes up with an error:
Trace account provided is not nominated for this service
Trace account provided is not nominated for this service
Transfer group contains credit to non-client or non-enabled account.
Have I missed something in the setup?
Hi nicolehealey1,
Welcome to the Community Forum!
The error messages you're seeing suggest there's an issue with your bank account setup. Since the error appears when uploading the file to CBA, you'll need to contact your bank to verify that the bank account details entered in MYOB are correct and match the details provided by your bank. Make sure all accounts involved are properly set up and enabled for the service. Alternatively, you can recreate the ABA file and ensure it hasn't been modified before uploading.
Cheers,
Princess
