Bank Rec – Supplier Payment via ABA not appearing in Match (Find)

Hi Fabulous_WM​,

In AccountRight desktop, when you pay suppliers via EFT/ABA, the software creates one combined “Electronic Payment” for the total of the ABA batch against your bank account, and the individual supplier payments sit in the electronic clearing account. That means on the Bank Reconciliation screen you’ll only be able to match the single electronic payment batch, not each supplier payment line by line. If the transaction you’re expecting isn’t appearing when you click Find, it’s usually one of these:

• The electronic payment has already been reconciled in a previous bank rec, so there’s nothing left for MYOB to match to this statement line.
• The wrong bank account is selected at the top of the Bank Reconciliation window.
• The date or amount on the bank statement doesn’t line up with the electronic payment’s date/amount in AccountRight (or it’s outside the statement date you’re reconciling to).
• The payment wasn’t actually processed via Process Electronic Payments (for example it was recorded as a straight Spend Money or Pay Bills directly from the bank account), so you might be looking for the wrong type of transaction.

A quick way to track it down is:

1. Go to Banking > Find Transactions > Card and search by the supplier and approximate date.
2. Open the payment and check how it was recorded (Pay Bills / Spend Money / Electronic Payment) and which bank account it was paid from.
3. Then go back to Banking > Reconcile Accounts, choose that same bank account, and look for the electronic payment batch (one line for the ABA total) to match to your bank statement. 

Regards,

Sai

Hi,

Thank you for your response.

I’ve reviewed the transaction again, and this appears to be a single supplier payment (not a batch). The payment was recorded via **Pay Bills using the Electronic Clearing account**, and an ABA file was successfully generated and uploaded to the bank. The payment has also been processed and cleared in the bank account.

However, I’m unable to find any corresponding transaction in the bank account when attempting to match it in the Bank Reconciliation screen.

When I check:

• The payment exists in the Electronic Clearing account

• There are no transactions available in **Prepare Electronic Payments**
  
  

• The transaction does not appear under the bank account in Find Transactions

This suggests that the payment may not have been transferred from the Electronic Clearing account to the bank account within MYOB, even though the ABA file was created and processed externally.

Could you please confirm:

1. Why the transaction may not have flowed through to the bank account in this case

2. The correct way to resolve this while maintaining proper audit trail (e.g. whether to reverse and reprocess, or record a manual transaction)

If possible, I would also appreciate any official documentation or guidance that explains this process clearly, as I want to ensure we are following the correct procedure going forward.

Thank you for your help.

Hi Fabulous_WM,

Thanks again for all the detail you’ve provided, you’ve done all the right checks on your side. At this point, because the payment is sitting in the Electronic Clearing account but not flowing through to the bank account in the file, we really need to jump into the actual company file with you to see exactly what’s happened (including the electronic payment history, any prior reconciliations, and whether there are any older electronic payment batches affecting things). Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

Regards,

Sai