Forum Discussion

Experienced Cover User

5 days ago

Bank Reconciliation deleted transactions 1/8/2025-31/03/2026

Good Morning,

I have an issue with my bank reconciliation page of MYOB (both online and desktop version)...

I have NO TRANSACTIONS in the bank reconcilation window for the following date period:

01/08/2025-31/03/2026. These transactions ARE SHOWING in MYOB in the Bank Transaction page. Every month, i import a QIF File into this bank account for a Bank of Melbourne credt card as no bank feed are available for this credit card.

I have reached out to MYOB Support but have not received a response so i'm hoping someone else has had this issue and recalls the solution. I don't want to delete the QIF files and re-import as i know these transactions ARE in MYOB they just aren't showing in the credit card reconcilation window.

This credit card has been reconciled every month since August 2025 - May 2026 and only now is it showing this error as i had to un-reconcile when my June credit card statement would not balance.

Thank You

reconciliation

5 Replies

Melissa_IKTB
Experienced Cover User
5 days ago
Melissa_IKTB
Experienced Cover User
5 days ago
Melissa_IKTB
Experienced Cover User
5 days ago
Melissa_IKTB
Experienced Cover User
5 days ago
Correctio, this is a Macquarie Bank Credit Card not Bank of Melbourne
Earl_HD
MYOB Moderator
5 days ago
Hi Melissa_IKTB,

Thanks for sharing the screenshots. I’ve checked your case, and it’s still in our team’s queue.

This issue needs help from our back-end support team. We’re currently experiencing higher-than-usual demand across our support channels, including support tickets, so response times are taking longer than usual. Our team is working hard to get through the backlog and reduce wait times. Once your case is assigned to one of our team members, they’ll get in touch with you as soon as possible.

Regards,
Earl