Bank reconciling - double entries

Question

I have gone to do a bank reconciliation and all of our bank accounts have the same issue of entries appearing from the last 2 years.&nbsp; You cannot just tag them as the reconcile is out.&nbsp; When looking in the ledger all of the entires have now doubled up.&nbsp; They are also different to the original entry as the Memo is not the description I entered.&nbsp; If you look in the ledger it shows double entries.&nbsp; &nbsp;I have started deleting , this is a a big job.&nbsp; &nbsp;I have two days ago gone into the Beta version of Accountright to look at it for bank reconciling and I think this is what has caused the issue. Please advise if there is an easier fix than deleting thousands of entries on multiple bank accounts?&nbsp;

genreve_s · Answer

Hi terri5420,&nbsp;
&nbsp;
Two years' worth of double-up, that certainly is an odd one. We’ve checked on our side, and there’s no current system‑wide issue or other cases matching what you’re seeing. Double-ups on the bank rec usually mean MYOB’s got two separate transactions for the same bank movement.
Quick things to try:

Go to Banking &gt; Find transactions, filter by the bank account and one of the duplicated amounts, and see if there are two entries for the same date/amount.
 Then go to Banking &gt; Bank transactions and make sure the bank feed line is being matched, not allocated/created.

If it’s still not lining up after that, the best bet is to connect with the support team. You can&nbsp;log a support ticket in My Account or jump on live chat with the team via MOCA, our virtual assistant.
&nbsp;
Regards,Genreve

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Bank reconciling - double entries

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