Hi Guys,
I'm new to MYOB and when I pay my staff via Cemtex External Batch it creates an entry showing this. But also on the Bank Rec is an entry
EP007117 same date, Electronic Payment showing the same amount. Why do I get the 2 entries every time I pay the wages? Hope I have explained it properly.
Thanks Mick
Hi Mick_K,
Welcome to MYOB! You explained it clearly, and it’s totally normal to hit a few bumps when you’re just getting started. Duplicate entries usually happen because of a payment setup issue, or when pays are processed to the Electronic Clearing Account and you also allocate bank feeds in the Bank Transactions window. No stress, we’ll sort it out together.
When pays are recorded as Electronic, MYOB posts each individual pay to the Electronic Clearing Account to be batched. Then, when you use Prepare Electronic Payments to create the bank file, MYOB records one grouped electronic payment against your bank account for reconciliation. If the original pays were also coded directly to the bank account, you’ll see the same total duplicated. To avoid double ups, make sure your linked category settings and each employee’s payment method are set correctly.
I’m not sure exactly how you’re processing Cemtex payments, but hopefully this gives context on why the duplication is happening. If you have more questions, contact our team in whatever way’s easiest for you.
Cheers,
Princess
