CALCULATED BALANCE INCORRECT
I SEEM TO HAVE A CONTINUING ISSUE WITH BALNCE DIFFERENCES SEE PHOTOS, transactions menu is correct but reconciliation differs .
Forum Discussion
Hi UPCNZ
Sorry to see that no one has offered assistance with your query. We have been made aware of a situation where if a user selects Undo Reconciliation on AccountRight it can cause a transaction not to display on the reconcile window and thus give different figures between that screen and the ending balance on the find transactions screen.
The workaround is to enter a date in the future (e.g. 30/07/2023), then select reconcile. After it's reconciled, undo that reconciliation. Doing this refreshes the system to show the correct last reconciliation date and transactions.
If that does not resolve your issue - can you reply with the last 4 digits of your Serial Number so I can investigate further?
HI Still no good after trying your suggestion
Last 4 digits 4051
thanks
Hi upcnz1
Thanks for your reply, however, I am having trouble finding your account. Sorry to ask again, but are you able to send me the entire serial number over Private Message?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I have tried looking for the link to pm you but it doesnt show up on my screen
sorry im just a rookie here
