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LesleyMCTG's avatar
LesleyMCTG
Contributing User
6 months ago

Cannot match electronic payment in Bank Txns

Hi  On 13/10 I prepared an electronic payment for 9 invoices across 3 creditors. All are showing as paid in Purchases/Bills. An aba file was created and uploaded to our bank. The payment is showing...
Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi LesleyMCTG,

Thanks for sharing the details. The most common reason the payment does not appear for matching in the bank feed is that the transaction has already been ticked (marked as reconciled). Once a transaction is ticked as reconciled, it is no longer available to be matched in the Bank Feeds window. More information can be found here: Matching bank transactions


If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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