Forum Discussion

Narelle4's avatar
Narelle4
Member
2 years ago

Clearing Transactions in Prepare Electronic Payments Window

Hello, wondering if anyone can help me.  I need to clear some transactions in my prepare electronic payments window.  They all cancel each other out (see attached screenshot) so I'm thinking I should...
Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Narelle4

 

Thanks for the update. Apologies for the delayed response.

 

To remove those transactions you would need to download the bank file from the prepare electronic payment window.

 


Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Narelle4 

 

If you continue to go around in circles, these can be removed manually through the back end by an expert. While there would be a cost, you'd need to weigh that up against your time etc. Email me for contact details if interested.

 

See here for example for similar issue - this was sorted by a myob specialist.

 

Regards

Gavin

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