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Dgood's avatar
Dgood
Contributing User
2 years ago
Solved

Credit Credit - Client getting Reference Number Invalid

Hi 

 

Two clients have called in the last week advising when they go to pay with credit card they are receiving a message saying - Reference number invalid?

 

Could you please advise why?

 

Thanks MB

  • Dgood's avatar
    Dgood
    2 years ago

    Hi

     

    I recently had an external MYOB consultant here and she advised to  - go into Company Information and in the Payee section fill it in with all 000000000. This will then produce a Quote Ref No. on the invoice in the pay by credit card section.

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi MB (Dgood) 

     

    Sorry to see that no one has replied to you yet. When your clients are receiving this error message, were they trying to pay through the online invoice system?

     

    Are they able to try a different browser to troubleshoot if it is possibly a caching issue? If it still happens after changing browsers, could you provide a screenshot and the last 4 digits of your serial number so I can have a further look into this. 

    • Dgood's avatar
      Dgood
      Contributing User
      2 years ago

      Hi Samara

       

      The client is using the invocie number as the reference number. Is this correct?

       

      Thansk Madison

    • Dgood's avatar
      Dgood
      Contributing User
      2 years ago

      Hi samara

       

      Last four digits of our serial number is 1810

       

      Thanks Madison

      • Dgood's avatar
        Dgood
        Contributing User
        2 years ago

        Hi 

         

        When my customer tries to pay an invocie by credit card on my invocie, they get the message - 

         

        Reference number not valid.

         

        How do we recetify this problem as we need to be able to accept our customers payments?