Hi JoanEllen
When opening a reconciled transaction, AccountRight will prompt the user to indicate that it is a reconciled transaction (similar to the following message).
Following the message, the user can still delete or change that already reconciled transaction. Deleting that reconciled transaction would mean that the transaction is no longer in the company file and thus would not match any already printed reconciliation reports - completed at the time of reconciliation. The Journal Security Audit report to view when the transactions were deleted or edited (if needed).
If you are missing a large number of transactions from a continuous period it likely does indicate that the data was entered into another copy of the company file, not the current file you are opening now. This is commonly seen where users have restored files and/or work on multiple machines (one which is not opening the current file as the others).
I think the 2nd suggestion is more likely, that somehow I have opened a second copy of the datafile, but how is this possible? The problem is that all transactions are deleted as well as the reconciliation itself, and it's always only one day out, so I have to re-enter a whole day's transactions.
Please advise how this can happen. What I generally do when opening MYOB is click on the MYOB icon, either on desktop or taskbar, and click on the datafile in RECENTLY OPENED COMPANY FILES. There's only ever 2 datafiles there, Just Cleaning & Lynches.
How do I ensure that I open the correct and latest datafile? How does this happen? Thanks.
Hi JoanEllen
Generally speaking, opening the company file from the Recently Opened Company FIles would open up the previous company file that you have opened on that computer. Note: If you have opened the company file on another computer, which was on that computer's local machine, and entered those transactions it would not be reflected in that online or another computer's local file.
There is no direct way to determine that you are opening the same company file each time if you are concerned that is occurring. My recommendation would be to take note of the last transaction you entered each day and then check that transaction is listed in the company file when you next open it.
No, I'm the only person who uses MYOB, and it's always used on my computer only.
Is it possible that it is a memory issue, as per Gavin's comments that I linked to earlier?
Am I the only person who has had this problem with transactions disappearing after they've been reconciled?
Is your IT dept not able to suggest what could be going on? Thanks.
