I think the 2nd suggestion is more likely, that somehow I have opened a second copy of the datafile, but how is this possible? The problem is that all transactions are deleted as well as the reconciliation itself, and it's always only one day out, so I have to re-enter a whole day's transactions.
Please advise how this can happen. What I generally do when opening MYOB is click on the MYOB icon, either on desktop or taskbar, and click on the datafile in RECENTLY OPENED COMPANY FILES. There's only ever 2 datafiles there, Just Cleaning & Lynches.
How do I ensure that I open the correct and latest datafile? How does this happen? Thanks.
Hi JoanEllen
Generally speaking, opening the company file from the Recently Opened Company FIles would open up the previous company file that you have opened on that computer. Note: If you have opened the company file on another computer, which was on that computer's local machine, and entered those transactions it would not be reflected in that online or another computer's local file.
There is no direct way to determine that you are opening the same company file each time if you are concerned that is occurring. My recommendation would be to take note of the last transaction you entered each day and then check that transaction is listed in the company file when you next open it.
No, I'm the only person who uses MYOB, and it's always used on my computer only.
Is it possible that it is a memory issue, as per Gavin's comments that I linked to earlier?
Am I the only person who has had this problem with transactions disappearing after they've been reconciled?
Is your IT dept not able to suggest what could be going on? Thanks.
Hi JoanEllen
As outlined in my previous reply on this thread, those two options are the common reasons why those reconciliations are removed from the company file.
If you are experiencing a different situation we would need to get additional exact information about what was occurring at the time those reconciled transactions were removed i.e when were they removed? What actions were done in the file prior to, on the day, and after those were removed? Did you complete any actions say restoring the file? Closing the Financial Year? Received an in-product message?
Without that information we would not be able to provide an additional information or insight.
Nothing out of the ordinary happened, apart from MYOB's regular daily crashes. I know sometimes even though I print the reconciliation I neglect to clear it out straight away - although I do clear these eventually when this happens. Is it possible that if MYOB crashes and I haven't cleared off all reconciled transactions, that MYOB would fail to save these transactions to the datafile?
Would such an event show on MYOB's log files?
Whenever it's happened it's always the previous day's transactions that are lost. This makes sense as I reconcile every day. I just don't understand when I apply a payment through SPEND MONEY or PAY BILLS, why these transactions would fail to be saved to the datafile.
Is there a time lag from entering data to having that data saved permanently?
