Hi all, I'm doing bookkeeping for a client and they've asked me to tidy the file up. In Prepare Electronic Payments there's a file sitting there since 2007 for 60cents. It cannot be processed as the card is blank and it's also grayed out so unable to be edited. After trying to process it gave me an error saying this. Also I try reversing the transaction but get the error below.
Any ideas brains trust?
Hi Stitchyroo,
When you attempt to use the Spend Money or Pay Bills feature in AccountRight and have selected your bank or cheque account in Pay from Account, but have not ticked Electronic Payment, you will encounter this error. To fix this, you'll need to follow these steps:
I hope this helps!
Regards,
Earl
Electronic Clearing Account has already been setup. I think you misread my post. I'm trying to get rid of the transaction waiting to be paid as and electronic payment.
Hi Stitchyroo,
Make sure you've already selected the Electronic Clearing Account as the bank account for electronic payments.
If you are still experiencing issues, the next best step is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to look further into the issue.
Regards,
Sai
