electronic payment register and bank file don't match

Question

We had an issue this week where we edited the bank account details for an employee after starting the pay run but before recording and before STP.&nbsp; &nbsp;The Electronic payment register reflected the change however the bank file did not.&nbsp; &nbsp;Luckily we caught it prior to payment, primarily because we recalled having a similar issue a few years ago.&nbsp; &nbsp;Is there any way to find an accurate report of payroll prior to uploading the bank file for payment?&nbsp; &nbsp;We could very easily have overpaid this employee had we had trusted the information in the MYOB reports.

genreve_s · Answer

Hi JillL1,&nbsp;
&nbsp;
Thanks for explaining when the change happened and what it caused. If the bank details were changed after the pay was created, the register can update, but the ABA file may still use the old details.
&nbsp;
The safest fix is to delete or reverse that electronic payment, then recreate the bank file so it pulls through the updated bank details.
&nbsp;
So before uploading, I’d rely on the new bank file rather than the register alone.
&nbsp;
Regards,&nbsp;
Genreve

jilll1 · Answer

Hi Genreve_S​&nbsp;It happened during payroll processing, before anything was recorded.&nbsp; &nbsp;Isn't this a software error?&nbsp; &nbsp;It is unsettling that we cannot rely on the information ex MYOB to be correct.&nbsp; &nbsp;We cannot see the correct information until we upload the bank file for payment.&nbsp;&nbsp;

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electronic payment register and bank file don't match

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