Forum Discussion

Pacific2000's avatar
Pacific2000
Contributing User
2 years ago

Error entering a new supplier bank account

Hi, I am trying to update a supplier account number. When I click "ok" I get an error message saying the format must be 9999999-99 or 9999999-999. Our bank accounts are not in this format (99-9999-9...
Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi Pacific2000, 

 

Thanks for your post. 

 

This error can be resolved if you change the Refund Details in the Payment details tab of the supplier card from "Online" or the default option to a non-default one.

 

Do let us know how it goes.

 

 

Cheers,

Shella

klau's avatar
klau
Experienced User
2 years ago

Hi Shella_A ,

 

This is not working for me. Is there another method?

I keep getting the error. 'The format of the bank Account Number value is incorrect.'

I can't enter in dashes but when I include a space where the dashes should be it gives me the error 'The Bank account number is invalid.'

I've tried changing the refund details to something else. 

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