Forum Discussion

craiginoz's avatar
craiginoz
8 months ago

Help with Prepare Banking

Hoping someone can help! I have been using this for a while now so am familar with it. However, in the last month or so, I am finding that no matter what I put in the memo, when it appears in my bank...
Emma1201's avatar
Emma1201
Experienced User
13 days ago

Hi team,
We have also been using acoutnright for more than 10 yrs and use the prepare bank deposit function every day.

We also have issues with the date recording as the current date instead of the deposit date entered.

And the memo is not always being recorded as the memo we enter. 

 

Eg if we group payments with the date 10.11.24 , it will be recorded as 11.11.24 (todays date).

 

Please help this is a nightmare for us.

 

Emma

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    13 days ago

    Hi Emma1201,

    This is quite unusual, specifically with the prepare bank deposit function recording the current date instead of the deposit date entered. For the date recording issue, ensure that you are entering the correct date in the deposit date field and that the system is not defaulting to the current date. If the problem persists, I recommend clearing your AccountRight cache to avoid some software discrepancies. Clearing the AccountRight Cache

    I hope this helps!

    Regards,
    Earl

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