Manually entered transaction not appearing

Hi Veena, 

Thanks for the screenshots and explanation, that helps a lot. Transactions that appear in the find transactions window but not in the reconcile accounts window are certainly odd. 

I can see the $202.91 debit (8/1) and $73.09 credit (6/1) sitting in Find transactions for January, but they’re not showing in Reconcile accounts, even though the statement date is 31/1 and the last reconciled date is 31/12. When that happens, it’s usually a hidden future-dated reconciliation stopping those entries from appearing.

To reset that list:

1. Go to Banking > Reconcile accounts and choose the same account.
2. Set the Statement date to a far future date, like 01/01/9999.
3. Tick all transactions, then copy the calculated closing balance into the Statement/Closing balance so the out-of-balance is $0.00.
4. Click Reconcile, then immediately Undo reconciliation.
5. Set the Statement date back to 31/01/2026 and check if those two now appear.

If they still don’t show after that reset, the best next step is to get in touch with support so we can jump into the file and check those specific journals with you. You can reach out by creating a ticket on My Account or connecting with our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve