Forum Discussion

MichiMc's avatar
MichiMc
Contributing User
6 months ago

MYOB Accountright - BANK FEED NOT UPDATED TODAY

The Bank Feed has not updated today and as usual nothing showing on the status page to say there is an issue!
Desktop
  • Genreve_S's avatar
    Genreve_S
    6 months ago

    Hi Janine_swimming

     

    Sorry to hear you're still having bank feed issues—it’s been week now! I recommend connecting with our virtual assistant, MOCA, for quick support. Just head to myob.com/support. If MOCA can’t sort it out, you’ll be directed to our live chat team who can create a bank feed case to investigate.

     

    In the meantime, feel free to start a new thread if you need any other help.

     

    Thanks,

    Genreve

Shella_A's avatar
Shella_A
MYOB Moderator
6 months ago

Hi MichiMc

 

I get that your bank feed hasn't been updated today. However, we haven't received any information yet regarding the delay in bank feeds. I appreciate your effort in checking our system issue update page. Sometimes, updates on bank feeds can take a bit longer than expected. You can try refreshing the page or logging out and logging back in. Keep me posted if you require further assistance!

 

 

Kind regards,
Shella

  • Janine_swimming's avatar
    Janine_swimming
    Contributing Cover User
    6 months ago

    Hi,

    Our bank feed has not updated since 21st June!  What is going on please?  As far as I am aware we have not done anything differently at our end. 

    Yes, I have logged in and out and refreshed. This has not corrected anything.

    It is disrupting the EOFY processes.

     

    Cheers Janine.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 months ago

      Hi Janine_swimming

       

      Sorry to hear you're still having bank feed issues—it’s been week now! I recommend connecting with our virtual assistant, MOCA, for quick support. Just head to myob.com/support. If MOCA can’t sort it out, you’ll be directed to our live chat team who can create a bank feed case to investigate.

       

      In the meantime, feel free to start a new thread if you need any other help.

       

      Thanks,

      Genreve

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