Forum Discussion

MichiMc's avatar
MichiMc
Contributing User
21 days ago
Solved

MYOB Accountright - BANK FEED NOT UPDATED TODAY

The Bank Feed has not updated today and as usual nothing showing on the status page to say there is an issue!
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  • Genreve_S's avatar
    Genreve_S
    19 days ago

    Hi Janine_swimming

     

    Sorry to hear you're still having bank feed issues—it’s been week now! I recommend connecting with our virtual assistant, MOCA, for quick support. Just head to myob.com/support. If MOCA can’t sort it out, you’ll be directed to our live chat team who can create a bank feed case to investigate.

     

    In the meantime, feel free to start a new thread if you need any other help.

     

    Thanks,

    Genreve

Janine_swimming's avatar
Janine_swimming
Contributing Cover User

Hi,

Our bank feed has not updated since 21st June!  What is going on please?  As far as I am aware we have not done anything differently at our end. 

Yes, I have logged in and out and refreshed. This has not corrected anything.

It is disrupting the EOFY processes.

 

Cheers Janine.

Genreve_S's avatar
Genreve_S
MYOB Moderator
19 days ago

Hi Janine_swimming

 

Sorry to hear you're still having bank feed issues—it’s been week now! I recommend connecting with our virtual assistant, MOCA, for quick support. Just head to myob.com/support. If MOCA can’t sort it out, you’ll be directed to our live chat team who can create a bank feed case to investigate.

 

In the meantime, feel free to start a new thread if you need any other help.

 

Thanks,

Genreve