Our bank feed says they have been updated however no transactions have come through that we have confirmed on the bank account. This is for both our NAB and Westpac accounts. Is there currently an issue with the bank feeds?
we've had the same issue a couple of times this week with our NAB account. so you enter everything manually then have to hide all the lines when suddenly they appear days later... such a waste of time.
Isaiah, I would suggest the reason there's "no reported issues" is that nobody has time to lodge a case or deal with virtual assistants. I don't know the case for others but this is intermittent, sometimes bank feed works and sometimes it doesn't. it always seems to be on the days where there are the most transactions which then all have to be entered manually and then hidden the following day when the feed works again. The time it takes to submit a case or contact the virtual assistant each time this happens isn't helpful when we all have lots to do. I'm usually doing the bank rec early morning and the last thing i want to do is wait around for answers... i'll just have to do it manually. is there a way we can lodge a case just for the record rather than requesting assistance and holding up the reconciliation?
update - the last bank feed fail i logged through my account and a month and 3 days later i received a response saying sorry for the slow response. Check for delays, make sure filters are set up correctly, click get bank transactions... This morning I have no bank feed again. it's the end of the month so as usual lots of receipts and also lots of bank fees etc that now need to be entered manually, then hidden later. i tried to log again through myaccount, completed the form, hit submit and got an error message, telling me to return to myaccount and try again. If only there was time to spend all morning stuffing around on the first day of the month... :(
Hi Heidi1212,
Thanks for checking in. We haven’t had any reported issues with delayed bank feeds for NAB or Westpac accounts at the moment. A few quick things you can test are in this link around bank transactions, especially the “Refresh the bank feed” section. If you’ve given those a go and the transactions still aren’t coming through, the best next step is to reach out to our support team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
I'm having the same issue - bank feeds are not updating - especially annoying at EOFY. Please fix this urgently
We are having the same issue, we have 7+ MYOB accounts and only 1 bank has come through.
Really not ideal this time of month / year.
Hi Everyone,
If you’ve already worked through the steps shared earlier in the thread and the bank feeds still aren’t updating, it’d be best to get in touch with our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look at what’s happening. Because this sounds like it’s still affecting multiple accounts, our team can investigate further and check the specific bank feed connections with you.
Regards,
Sai
Hi Jody28,
Thanks for explaining that. I can understand why that would be inconvenient, especially when you’re trying to get the bank rec done early and just need to keep moving. At the moment, the only way to lodge a case is through MyAccount. I know that’s not ideal when the issue is intermittent and you’re not looking to wait around for assistance each time it happens. If you do log it through MyAccount, it would help to mention that the bank feed seems to fail on higher-transaction days, and that you’re then needing to enter transactions manually and hide them later once the feed catches up. That way there’s at least a record of the issue and the impact it’s having for you. I really do appreciate you taking the time to share the feedback.
Regards,
Sai
Hi Jody28,
Sorry this bank feed issue has added manual work to an already busy start to the month. We can see that our support team emailed you on 17 August asking for more details in case the issue continued. If you could reply directly to that email, they can pick things up from there and investigate the latest bank feed. It’s also worth checking your spam or junk folder in case the email has taken a little detour. You can also reach out through our Contact Us page. We’ll help get those bank feeds back on track.
Cheers,
Doreen
