Forum Discussion

Limor's avatar
Limor
Experienced User
2 days ago

Online payment listed twice in Undeposited Funds account

We use online payments and  bank feed with automatic reconciliation.

I have the following issue:

My customer paid 5 invoices online total to us $550. 

5/5/2026 One deposit from MYOB to our bank account of $550.

Bank feed shows  one deposit of $550 but not reconciled.

However the Undeposited Funds Account shows two online payments (Debit).

There is no corresponding Credit.

The relevant invoices are closed as paid, plus a credit  for each invoice (so total credit $550).

I raised an enquiry/ticket with MYOB support who today sent me a page of poorly worded general  information about online payments/reconciliation which did not address my specific issue  of the double entry in the Undeposited Funds Account.

Hopefully somebody here can assist.

Thank you

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 hour ago

    Hi Limor, 

     

    That second $550 entry does sound like it could be what’s throwing the reconciliation out.

    To narrow down what’s causing the double-up, I’d suggest checking the Journal Security Audit Report for those two $550 transactions. That should help show which one was recorded automatically by Online Payments and which one wasn’t.

     

    Once you’ve identified the system-generated one, you can review the other transaction to see how it was recorded and whether it can be safely removed.

     

    If that still doesn’t sort it out, it’d be best to follow up with support so they can take a closer look. You can reply to your case with by email with a screenshot, or reach our live chat team through MOCA, our virtual assistant. 


    Regards,
    Genreve

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