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Northern_ab's avatar
Northern_ab
6 months ago

Payment Allocated to order on incorrect account

Hi,    Hoping someone on here can help.    We have received a payment from a client (1) but it has accidentally allocated to an order on a different client (2) account. This order on client 2 acc...
Shella_A's avatar
Shella_A
MYOB Staff
6 months ago

Hi Northern_ab,

 

Thanks for your post. A customer deposit is typically posted to a liability account because it's not yet considered business income. When the sales order is converted to an invoice, the deposit is transferred from the liability account to your trade debtors account. To set up AccountRight to track customer deposits or to check the liability account used for deposits, go to Setup > Linked Accounts > Sales Accounts. I suggest checking through this help article on how AccountRight treats customer deposits for the full details and instructions to assist you with this.

 

Let me know if you need further help. I also recommend getting in touch through our online help center, MOCA, whenever you need immediate assistance.


Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

 

 

Kind regards,

Shella