Forum Discussion

Lelunaz2's avatar
Lelunaz2
Contributing User
1 year ago

Prepare Electronic Payments is selecting wrong bank details

I have an issue occuring with the banking function. When I prepare an electronic payment for our second bank account, I choose the second account in the Pay from Account drop down box and export the ...
LeanneYal's avatar
LeanneYal
Member
10 months ago

Lelunaz2Genreve_SI have the same issue, in March 2025.

Regardless of the account I select in Pay from Account, it creates the ABA file using the first bank account in our chart of accounts.  This is not a linked account.

After reading this thread today, I deleted the payment, closed MYOB and deleted the cache.  Then I re-opened MYOB but the same issue occurred.

Then I opened the online version and the bank file was created correctly.

Like Lelunaz2 says, this is inconvenient.

 

Can you please advise why this is still an issue after a year?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi LeanneYal and Lelunaz2,

     

    I appreciate you trying all the troubleshooting steps provided. Since the issue is still happening, the best next step would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and help get this sorted for you.

     

    Regards,

    Sai

     

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