Hi Kylie,
The browser version always shows at GST inclusive so it just looks like you need to change the amount to $20.427 in the first line currently it does not balance as it is saying the $1.86 uncategorized has not being allocated to an account. Once there is $0 in uncategorized then you have allocated 100% of the paid amount.
Based on that screenshot it shouldn't reconcile it would say " An unbalanced transaction may not be recorded".
Are you sure it reconciled?
If you look at that percentage column in only shows 98.17% allocated that needs to equal 100%
Thanks - Mat Clients Needs Bookkeeping - get the books done the right way