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Marrett's avatar
Marrett
User
2 years ago
Solved

OLD BANK TRANSCATION RE-APPEAR

Hi,   I've done the bank reconciliation to May 2022.   When I run bank feed for June 2022, I noted several debits and credits dated December 2021 reappear. I approve all but than noted my bank is...
  • LRBooks61's avatar
    LRBooks61
    2 years ago

    Hi

     

    I would suggest the following

     

    1 Untick the December transactions you approved and then check that your May statement still reconciles

     

    If it does then delete the December transactions that you added , this will put them back into the bank feed and if this happens in the bank feed screen right click on the bank feed and hide the transactions. You may have to undo /delete any MYOB rule transactions that are there before you do this

     

    Hope that helps

     

    Lisa

Marrett's avatar
Marrett
User

I totally agree. I called several times and my calls were connect to their South Africa office. All I can hear is laughing (which I don't mind) and screaming on the back round. The staff is not interest to resolve my issues.


They transfer my calls to an "expert". 8 out of 10 times, my line get disconnected. Very frustrating. I wasted so much time calling and still not manage to resolve my issues.


My bank feeds show transaction than already been reconciled.

 

LRBooks61's avatar
LRBooks61
Ultimate Cover User
2 years ago

Hi

 

I would suggest the following

 

1 Untick the December transactions you approved and then check that your May statement still reconciles

 

If it does then delete the December transactions that you added , this will put them back into the bank feed and if this happens in the bank feed screen right click on the bank feed and hide the transactions. You may have to undo /delete any MYOB rule transactions that are there before you do this

 

Hope that helps

 

Lisa