Recieve money not showing in Bank transaction match option

Hi Triggs,

It sounds like the BAS deposit and withdrawal are appearing separately in the system, which is why you're having trouble matching them to the one bank transaction. Since both amounts are showing on the reconciliation page but not in the match transactions screen, it's possible that the deposit has been recorded in a way that prevents it from being matched.

A couple of things to check:

• Make sure the receive money transaction is allocated to the correct bank account. If it was recorded under a different account, it wouldn't appear as an option for matching.
• Double-check the date and amount to see if they align with what's on the bank feed.
• If the transaction was recorded manually and isn't linked to the bank feed, you may need to delete and re-enter it to allow proper matching.

If the issue still persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look with you.

Regards,

Sai